General Manager - Bermuda

Position: General Manager
Location: Bermuda or Remote
Employment Type: Contract

Company Overview:

Island: GO! is a premier rideshare network dedicated to providing safe, reliable, and efficient transportation services in Bermuda. Our mission is to revolutionize mobility on the island by offering innovative, customer-focused solutions that cater to the unique needs of both residents and tourists. We are looking for a driven and self-sufficient General Manager to lead our operations oin Bermuda and ensure the highest standards of service and operational excellence.

Job Summary:

The General Manager (GM) for Island: GO! will have full responsibility for all facets of the company’s operations in Bermuda. This is a hands-on role that requires managing all aspects of the business independently, from daily operations to long-term strategic planning. The GM will be the sole representative of Island: GO! on the island and will be responsible for ensuring the business meets its financial targets while delivering exceptional service to our customers.

Key Responsibilities:

Operational Management:

• Independently manage all daily operations of the rideshare service, including dispatch, driver coordination, and customer service.

• Oversee the maintenance and readiness of the fleet, ensuring all vehicles meet safety and cleanliness standards.

• Monitor operational metrics and implement strategies to improve efficiency and service quality.

Customer Experience:

• Serve as the primary contact for customers, managing inquiries, resolving complaints, and ensuring a high level of customer satisfaction.

• Actively gather and analyze customer feedback to identify areas for service improvement.

• Develop and implement local marketing strategies to boost ridership and enhance the brand's presence.

Regulatory Compliance:

• Ensure that all operations comply with local laws and regulations, including licensing, insurance, and safety standards.

• Maintain positive relationships with local authorities and stay informed on any regulatory changes that may affect operations.

• Ensure all documentation and legal requirements are up to date and in compliance.

Strategic Planning and Growth:

• Develop and execute a growth strategy tailored to the specific market conditions on Grand Cayman.

• Explore and capitalize on new business opportunities, partnerships, and service expansions.

• Stay abreast of industry trends, competitor activities, and customer needs to maintain a competitive edge.

Community Engagement:

• Represent Island: GO! within the local community, fostering strong relationships with residents, businesses, and stakeholders.

• Engage with the community through local events and initiatives to enhance the company’s reputation and presence on the island.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Management, or a related field. Relevant work experience may be considered in lieu of formal education.

• Experience:

  • At least 2 years of experience, preferably in transportation, logistics, or a related field.

  • Demonstrated ability to manage all aspects of a business independently.

  • Experience in financial management, including budgeting and operational planning.

• Skills:

  • Strong leadership and problem-solving skills.

  • Excellent communication and customer service abilities.

  • Proficiency with business management software and tools.

  • Ability to work autonomously and make informed decisions in a fast-paced environment.

• Personal Attributes:

  • Highly motivated, self-reliant, and resourceful.

  • Strong sense of responsibility and accountability.

  • High level of integrity and professionalism.

Compensation:

• Competitive pay commensurate with experience.

• Performance-based bonuses.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and experience to info@islandgo.app. Please include “General Manager - Bermuda” in the subject line.