Terms of Service

BY DOWNLOADING, ACCESSING, OR USING THE ISLAND: GO! MOBILE APPLICATION ("APPLICATION" or "ISLAND: GO!"), YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS ("TERMS"). IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THE APPLICATION.

These Terms form a legally binding agreement between you ("User") and Island: GO!. By creating an account you confirm you have read, understood, and accepted all provisions below.

Island: GO! is a software technology platform and digital marketplace that enables private individuals to communicate, connect, and self-organise voluntary private travel arrangements between themselves.

Island: GO! operates in a manner functionally comparable to a classified advertisement or social coordination platform. It provides the digital infrastructure through which private individuals may discover one another and independently decide whether to arrange shared travel. Island: GO! plays no role in, and is not a party to, any arrangement made between Users.

Island: GO! does not:

• provide transportation, taxi, hackney carriage, or public hire services;
• operate vehicles or fleets of any kind;
• employ, engage, manage, or direct drivers;
• act as a transport operator, broker, dispatcher, or agent;
• set, mandate, or collect any hire charge, fare, or transport fee between Users;
• guarantee availability of any travel arrangement;
• or assume responsibility for any transportation outcome.

All activity arising from connections made through the platform occurs exclusively between Users who independently and voluntarily choose to interact. Island: GO! does not initiate, direct, or control such interactions.

2.1 Independent Status

Users acknowledge that:

• drivers are private individuals acting independently;
• drivers are not employees, partners, agents, franchisees, or representatives of Island: GO!;
• no employment, joint venture, agency, or principal-agent relationship exists between Island: GO! and any User;
• Island: GO! does not control, direct, or supervise driver actions, passenger conduct, or vehicle operation.

Users connect voluntarily through the platform and independently assume all risks arising from their interactions.

2.2 Independent Cost-Sharing Arrangements

Any exchange of value between Users — including voluntary contributions toward fuel, vehicle costs, or other travel-related expenses — is determined independently by the Users themselves. Island: GO! does not set, mandate, impose, approve, or influence the amount of any such arrangement.

No sum paid or received between Users constitutes a hire charge, fare, or payment for carriage. Any cost-sharing arrangement is a private, voluntary matter between Users to which Island: GO! is not a party.

Island: GO! may provide a payment interface as a convenience for Users to effect such voluntary arrangements. Use of this interface does not alter the private and voluntary nature of the underlying exchange.

3.1 Not Subject to Transport Licensing

Island: GO! is a technology platform and is not subject to, does not operate under, and does not hold any taxi, hackney carriage, public hire, transport-for-reward, or transport operator licence or authorisation in any jurisdiction.

The platform does not constitute, facilitate, or enable public hire transportation or carriage for reward within the meaning of any applicable transport or licensing legislation, including legislation predating the widespread availability of digital connection platforms.

3.2 User Responsibility for Compliance

The Application is offered for use internationally and is not tied to any specific territorial licence, geographic approval, or government transport registration.

Users are solely and entirely responsible for ensuring their own activities comply with all applicable laws, transport regulations, licensing requirements, insurance obligations, and road usage rules in the jurisdictions in which they operate.

Island: GO! does not represent that use of the Application is lawful, unregulated, or sanctioned in any specific jurisdiction, and makes no such warranty.

Use of the Application is strictly limited to individuals who are:

• 18 years or older;
• legally competent to enter into binding contractual agreements;
• not prohibited by applicable law from participating in private peer-to-peer travel arrangements.

By creating an account, Users warrant that they meet all eligibility criteria above.

Minors are strictly prohibited from account creation or platform usage. Users who permit minors to access their accounts do so at their sole risk and liability.

5.1 Assumption of Risk

Use of the Application and any private travel arrangement facilitated through it is entirely at your own risk.

5.2 Limitation of Liability

Island: GO!, its owners, affiliates, officers, employees, and contractors shall not be liable for:

• injury, death, accident, or loss of any kind;
• criminal or negligent conduct by any User;
• property damage or loss;
• delays, cancellations, or failures to perform;
• misconduct, harassment, or unlawful behaviour by Users;
• lost or damaged items;
• emotional distress or psychological harm;
• data loss or unauthorised access;
• indirect, incidental, exemplary, punitive, or consequential damages;
• or any event arising from any activity connected with the platform.

Users waive any right to claim damages against Island: GO! for conduct or outcomes attributable to other Users.

5.3 Non-Party Status

Island: GO! is not a party to, does not endorse, and bears no responsibility whatsoever for any agreement, arrangement, understanding, or obligation entered into between Users through or following use of the Application. Any dispute arising between Users is solely a matter between those Users.

6.1 Driver Responsibilities

Drivers who use the platform to connect with other Users are independently responsible for ensuring:

• they are lawfully entitled to use their personal vehicle in the manner they choose;
• their vehicle is insured, roadworthy, and in compliance with all applicable standards;
• they hold all licences and certifications required by applicable law for the activity they undertake;
• they comply with all road traffic laws and safety obligations.

6.2 Nature of Driver Activity

Drivers acknowledge that any cost-sharing or voluntary contribution arrangement they enter into with other Users is private and voluntary in nature. Drivers shall not represent themselves as operating a taxi, hire vehicle, or public transport service.

6.3 No Insurance from Island: GO!

Island: GO! does not provide, arrange, or guarantee any insurance coverage of any kind for any User, vehicle, journey, or incident. Users are solely responsible for ensuring adequate insurance is in place for their own activities.

7.1 Finality of Payments

All payments made through the Application are final and non-reversible except where mandated by applicable consumer protection law.

7.2 Responsibility for Account Access

Users are solely responsible for protecting:

• their devices,
• login credentials,
• passwords,
• and stored payment instruments.

Any payment made by:

• the User,
• someone using the User's device,
• someone with access to the User's account,
• household members, including minors,
• friends, family, employees, or guests,
• or anyone granted permission to use the User's device or information

shall be treated as an authorised and valid transaction.

7.3 Chargeback & Dispute Limitations

Users agree not to pursue chargebacks, reversals, or financial disputes relating to:

• household or minor use of payment methods,
• account access negligence,
• service dissatisfaction,
• uncompleted rides arranged voluntarily,
• buyer's remorse,
• change of circumstance,
• or self-initiated error.

Island: GO! may provide these Terms, platform logs, account identity evidence, device trails, and transaction data to financial institutions during dispute proceedings.

Nothing in these Terms limits a User's right to dispute genuine, provable criminal card theft.

8.1 Non-Refundable

Wallet top-ups and stored credit balances are strictly:

• non-refundable,
• non-redeemable for cash,
• non-transferable,
• and may be used only within the Application.

8.2 Not a Bank or Financial Account

Wallet balances:

• are not deposits,
• do not earn interest,
• are not held in trust or escrow,
• and are not guaranteed beyond platform functionality.

8.3 Account Closure & Inactivity

Unused wallet funds will not be refunded if a User:

• closes their account,
• leaves the platform,
• is suspended or permanently banned,
• travels outside any operating region,
• or ceases platform use.

Unused balances may be forfeited.

Users must not:

• use the Application in connection with any activity that constitutes unlawful transportation, public hire, or carriage for reward;
• circumvent, manipulate, or abuse the platform's payment interface;
• defraud, deceive, or financially exploit other Users;
• impersonate any individual, business, or authority;
• misuse promotional credits, referral schemes, or platform benefits;
• post abusive, defamatory, discriminatory, or illegal content;
• threaten, intimidate, harass, or endanger any other User or third party;
• submit false, fabricated, exaggerated, or bad-faith incident or damage reports;
• solicit off-platform financial arrangements designed to circumvent the Application's payment interface;
• interfere with, disrupt, or attempt to compromise platform operations or security.

Violation of any of the above may result in immediate permanent account removal without refund of any wallet balance.

10.1 Platform Authority to Apply Remediation Assessments

Where a User's conduct, or the conduct of any animal, guest, or item in their possession, results in soiling, contamination, biological deposit, damage, or adverse condition to another User's property — including but not limited to vehicle interiors, upholstery, seats, surfaces, or fittings — Island: GO! reserves the right to apply a Platform Remediation Assessment to the responsible User's account.

A Platform Remediation Assessment is a platform-administered contribution collected through the Application's payment interface and applied at Island: GO!'s sole discretion, to partially offset the documented adverse impact caused by the responsible party.

10.2 Standard Assessment Scale

The following standard Platform Remediation Assessments may be applied at Island: GO!'s discretion:

• Interior soiling, biological deposit, or liquid contamination: USD $100.00
• Odour treatment or persistent contamination requiring professional cleaning: USD $100.00
• Damage to vehicle surfaces, fixtures, fittings, or equipment: USD $100.00 – $250.00

Assessment amounts are subject to revision by Island: GO! at any time without prior notice.

10.3 Non-Admission of Liability or Service Provision

The application of a Platform Remediation Assessment does not constitute, and shall not be construed as, an admission by Island: GO! that it:

• provides transportation, taxi, or courier services;
• employs, directs, or controls any User;
• operates or owns any vehicle;
• or bears operational or legal responsibility for any journey, activity, or property.

The assessment is a platform-facilitated administrative mechanism applied between Users through the Application's existing payment interface.

10.4 User Authorisation of Assessment

By accepting these Terms, each User expressly and irrevocably authorises Island: GO! to apply a Platform Remediation Assessment to their registered payment instrument, stored credit balance, or linked account in circumstances described in this section, without requiring additional consent or confirmation at the time of the assessment.

10.5 Objection Process

A User who believes an assessment has been applied incorrectly may submit a written objection through the Application within 7 days of the assessment notification. Island: GO! will review objections at its sole discretion, and its decision shall be final.

10.6 Evidence in Dispute Proceedings

Island: GO! may provide to payment processors, card networks, and financial institutions any or all of the following in connection with a chargeback, reversal, or dispute relating to a Platform Remediation Assessment:

• these Terms and the User's acceptance record;
• platform activity logs and account data;
• photographic or documentary evidence of the incident;
• trip or session records associated with the incident;
• User identity and device verification data.

Users agree that submission of such information to financial institutions for the purpose of defending a legitimate assessment does not constitute a breach of any privacy expectation under these Terms.

Island: GO! may, at its sole discretion, suspend or terminate any account for:

• chargebacks or attempted chargebacks,
• fraud,
• user misconduct,
• legal or safety concerns,
• breach of these Terms,
• or reputational risk.

Termination does not trigger cash refund rights.

The Application is provided "as is" and "as available" without warranties of any kind, express or implied.

Island: GO! does not guarantee or warrant:

• platform availability, uptime, or continuity;
• accuracy or completeness of any platform content;
• reliability or fitness for any particular purpose;
• uninterrupted or error-free operation;
• data integrity or freedom from loss;
• the identity, character, criminal history, driving competency, sobriety, or suitability of any User;
• the roadworthiness, insurance status, or condition of any vehicle;
• or the availability of any travel arrangement between Users.

Users acknowledge that connecting with strangers through any digital platform carries inherent risk, and that Island: GO! makes no representation as to the suitability or safety of any User.

Users agree to indemnify and hold harmless Island: GO! from any claims, damages, legal fees, liabilities, or losses arising from:

• platform use,
• transportation activity,
• breach of these Terms,
• legal or regulatory violations,
• or disputes between Users.

14.1 Mandatory Arbitration

Any dispute, claim, or controversy between a User and Island: GO! arising from or relating to these Terms, the Application, or any activity connected with the platform shall be resolved exclusively by final, confidential, binding arbitration.

Island: GO! shall have the right to nominate the seat of arbitration, the language of proceedings, and the applicable procedural rules at the commencement of any arbitration, selecting from internationally recognised arbitration frameworks including but not limited to UNCITRAL, ICC, or LCIA rules.

14.2 Waiver of Rights

Users irrevocably waive any right to:

• jury trial;
• class action participation or collective litigation;
• consolidation of claims with those of any other User;
• or punitive or exemplary damages, to the maximum extent permitted by applicable law.

14.3 User-to-User Disputes

Disputes between Users are solely the responsibility of the Users involved. Island: GO! has no obligation to mediate, arbitrate, or otherwise intervene in disputes between Users.

Use of the Application constitutes consent to our Privacy Policy, which governs data handling and storage processes.

Island: GO! may modify these Terms at any time without prior notice.

Where practicable, Island: GO! will endeavour to notify Users of material changes via in-app notification or to the registered email address on file. It is the User's responsibility to ensure their registered contact details are current.

Continued use of the Application following any modification — or after 14 days from the date any updated Terms are posted, whichever is earlier — constitutes full and unconditional acceptance of the updated Terms.

Users who do not accept updated Terms must immediately cease using the Application.

No content within the Application represents that the service is legally permitted, regulated, or endorsed by any specific government or jurisdiction.

These Terms and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales, as a neutral and internationally recognised body of commercial contract law, without regard to its conflict of law provisions.

Nothing in this clause limits Island: GO!'s ability to seek injunctive or other equitable relief in any jurisdiction where necessary to protect its rights or platform integrity.

Where any provision of these Terms is found to be invalid, illegal, or unenforceable in any jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable. The validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.

19.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between each User and Island: GO! with respect to the subject matter herein. They supersede all prior representations, understandings, negotiations, and agreements, whether written or oral.

19.2 No Third-Party Rights

These Terms do not create, and are not intended to create, any right enforceable by any person or entity who is not a party to them. No third party shall have any right to enforce any provision of these Terms.

19.3 No Waiver

Failure by Island: GO! to enforce any provision of these Terms at any time shall not constitute a waiver of that provision or of Island: GO!'s right to enforce it in future.

19.4 Notices

Legal notices to Island: GO! must be submitted through the official contact mechanism designated within the Application. Island: GO! may give notice to Users via the Application interface or to the registered email address on file. It is the User's sole responsibility to maintain accurate and current contact information within their account.

By creating an account or using Island: GO!, you confirm that you:

• have read and understood these Terms in full;
• agree to be legally bound by them;
• have the legal capacity to enter into this agreement;
• and accept that these Terms may be used as evidence in any dispute, arbitration, or chargeback proceeding involving your account.